G4D SYSTEMS OF AI ENGAGEMENT

Welcome to our Systems of Engagement Offering, a suite of services dedicated to elevating customer interactions and experiences. Powered by cutting-edge tools such as Microsoft, UIPath, WhatsApp, Engati, OpenAI, Gemini, Chatbot and Virtual Agents, we bring together the latest in Conversational AI Messaging Systems, Engagement Platforms, and Customer Experience Management.

AI Customer Experience Management

Elevate customer satisfaction with our AI driven Customer Experience Management services. We use a combination of Akini and Virtual Agents to create seamless, end-to-end experiences that delight customers and build lasting relationships.

Conversational Al Messaging Systems

Revolutionize customer interactions with our Conversational Al Messaging Systems using custom ready AI chatbots

Using state-of-the-art technology together with WhatsApp for Business, AKini, Google, AWS, we craft intelligent and responsive solutions that enhance user engagement, automate tasks, and provide instant support.

AI Driven Engagement Platforms

Transform how you connect with your audience through our AI Engagement

Platforms. Leveraging the capabilities of Akini we create Assitants that build interactive and personalized experiences, ensuring that your customers are engaged at every touchpoint.

Akini AI

Enhance customer relationship management with Akini AI. Streamline sales processes, track customer interactions, and provide personalized customer experiences using the power of AI.

AI Customer Experience Management

Elevate customer satisfaction with our AI driven Customer Experience Management services. We use a combination of Akini and Virtual Agents to create seamless, end-to-end experiences that delight customers and build lasting relationships.

Conversational Al Messaging Systems

Revolutionize customer interactions with our Conversational Al Messaging Systems using custom ready AI chatbots

Using state-of-the-art technology together with WhatsApp for Business, AKini, Google, AWS, we craft intelligent and responsive solutions that enhance user engagement, automate tasks, and provide instant support.
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Engagement Services Journey

Guiding Your Journey to Adopting a Transformative System of Engagement

Embark on a seamless journey towards enhancing your customer interactions and experiences through our transformative Systems of Engagement. This step-by-step guide outlines the process of adopting our cutting-edge services.

  • Step 1: Discovery & Assessment

    Begin your journey by engaging in a comprehensive discovery session. Our team will work closely with your stakeholders to understand your business, customer base, and unique requirements. 


    Through a detailed assessment, we'll identify pain points, opportunities for improvement, and key objectives.

  • Step 2: Customized Solution Design

    Based on the insights gathered, we'll craft a tailored Systems of Engagement solution. This includes defining the scope of Conversational AI Messaging Systems, Engagement Platforms, and Customer Experience Management services that align with your business goals. Our design phase ensures that the solution integrates seamlessly with your existing infrastructure.


  • Step 3: Tool Selection & Integration

    Choose from our suite of powerful tools, including Engati, OpenAI, and Microsoft Power Virtual Agents. 


    Our experts will guide you through the selection process, considering factors such as functionality, scalability, and alignment with your specific needs. We'll then seamlessly integrate these tools into your systems.


  • Step 4: Implementation & Deployment

    Experience a smooth transition as we implement the chosen Systems of Engagement into your operations.


    Our implementation process is carefully planned to minimize disruptions, and our team ensures that your staff is equipped with the necessary training to leverage these tools effectively.

  • Step 5: Testing & Optimization

    Prior to full deployment, we conduct thorough testing to ensure the functionality, security, and performance of the adopted systems. We use real-world scenarios to fine-tune the solutions, optimizing for efficiency, responsiveness, and accuracy.


  • Step 6: Launch & User Adoption

    With a well-tested and optimized system in place, we proceed to the official launch. Our team will support you during this transition phase, monitoring user adoption and addressing any challenges that may arise. Training sessions and ongoing support ensure a smooth onboarding process.

  • Step 7: Continuous Improvement

    Our commitment to your success doesn't end at launch. We continuously monitor the performance of the Systems of Engagement, gather user feedback, and implement improvements. 


    This iterative process ensures that the solution evolves with your business needs and customer expectations.

Embarking on the journey to adopting a transformative System of Engage ment is an investment in the future of your customer interactions. Contact us today to start this exciting journey, and together, let's reshape and elevate your customer experiences in the digital age.

Akini AI Assitants, integration & Workflow Application

Automated Data Analysis on your Data:

uUtilizes machine learning algorithms to analyze large datasets, identify patterns, and generate actionable insights.

Helps businesses make data-driven decisions by providing real-time analytics and reporting.


Process Automation:

Streamlines and automates routine business processes, reducing manual intervention and improving efficiency.

Supports the integration of AI with existing workflows and systems to enhance operational productivity.


Customer Service Enhancement:

uEmploys natural language processing (NLP) to power AI chatbots and virtual assistants.

uProvides 24/7 customer support, handling inquiries, and resolving issues quickly and effectively.


Data Extraction, Creation and Analytics:

Uses your preference LLM for modeling to forecast trends, customer behavior, and potential risks.

Assists in strategic planning and resource allocation by predicting future business needs.


Personalized Virtual Assistant Experience:

Customizes interactions based on your preferences, needs, and past behaviors.

Delivers tailored recommendations and content to improve user engagement and satisfaction


Vist us on www.akini.co.za

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Powered by HR Leaders, atlas copilot combines the knowledge from renowned experts, such as Dave Ulrich, Whitney

Johnson, and Marshall Goldsmith, with over 10,000 hours of video interviews business executives from leading global

brands, such as Apple, LEGO and L’Oreal, and over 50,000 pages of research, articles, and case studies; offering the mostcomprehensive knowledge bank for HR professionals and executives.



Systems of Engagement Solutions and Applications

Engati is a versatile and AI-powered chatbot platform that empowers organizations to build and deploy chatbots across multiple channels. It provides a comprehensive set of tools and features to design, train, and manage chatbots, enabling businesses to deliver interactive and personalized conversational experiences to their customers.


Key features and capabilities of Engati include:

  • Chatbot Creation

    Engati offers a user-friendly interface and a visual bot builder that allows users to design and create chatbots without requiring coding skills. 


    It provides a range of pre-built templates and conversational elements to accelerate bot development.


  • Multi-Channel Support

    Engati enables businesses to deploy chatbots on various channels, including websites, messaging apps (such as Facebook Messenger, WhatsApp, and Slack), voice assistants (such as Amazon Alexa and Google Assistant), and more. This ensures that the chatbot can reach customers on their preferred platforms.


  • Natural Language Processing (NLP)

    Engati incorporates NLP capabilities to understand and interpret user inputs accurately. It can handle complex queries, extract intents and entities, and provide relevant responses based on the context of the conversation.


  • Intent Recognition & Dialog Management:

    Engati allows businesses to define intents, create dialog flows, and manage conversations with users. 


    It provides tools for handling user queries, responding with appropriate answers, and guiding users through predefined conversational paths.


  • Integration With Backend Systems

    Engati integrates with external systems and APIs, enabling chatbots to fetch and update information from databases, CRMs, or other business systems. 


    This integration enhances the chatbot's ability to provide personalized responses and perform tasks on behalf of users.

  • Analytics & Insights

    Engati offers analytics and reporting features that provide insights into chatbot performance, user interactions, and trends. It helps businesses track user satisfaction, identify bottlenecks, and optimize chatbot conversations and responses over time.


  • Human Handover & Live Chat Support

    Engati allows seamless handover from chatbots to human agents whenever necessary. 


    It supports live chat integration, enabling human agents to take over conversations and provide real-time assistance to users.


Engati is a robust chatbot platform that empowers businesses to create, deploy, and manage chatbots across multiple channels. It leverages AI technologies, offers NLP capabilities, supports integration with backend systems, and provides analytics to deliver engaging and personalized conversational experiences to customers.

Systems of Engagement Solutions and Applications

Engati is a versatile and AI-powered chatbot platform that empowers organizations to build and deploy chatbots across multiple channels. It provides a comprehensive set of tools and features to design, train, and manage chatbots, enabling businesses to deliver interactive and personalized conversational experiences to their customers.


Key features and capabilities of Engati include:

  • Chatbot Creation

    Engati offers a user-friendly interface and a visual bot builder that allows users to design and create chatbots without requiring coding skills. 


    It provides a range of pre-built templates and conversational elements to accelerate bot development.


  • Multi-Channel Support

    Engati enables businesses to deploy chatbots on various channels, including websites, messaging apps (such as Facebook Messenger, WhatsApp, and Slack), voice assistants (such as Amazon Alexa and Google Assistant), and more. This ensures that the chatbot can reach customers on their preferred platforms.


  • Natural Language Processing (NLP)

    Engati incorporates NLP capabilities to understand and interpret user inputs accurately. 


    It can handle complex queries, extract intents and entities, and provide relevant responses based on the context of the conversation.


  • Intent Recognition & Dialog Management:

    Engati allows businesses to define intents, create dialog flows, and manage conversations with users. 


    It provides tools for handling user queries, responding with appropriate answers, and guiding users through predefined conversational paths.


  • Integration With Backend Systems

    Engati integrates with external systems and APIs, enabling chatbots to fetch and update information from databases, CRMs, or other business systems. 


    This integration enhances the chatbot's ability to provide personalized responses and perform tasks on behalf of users.

  • Analytics & Insights

    Engati offers analytics and reporting features that provide insights into chatbot performance, user interactions, and trends. It helps businesses track user satisfaction, identify bottlenecks, and optimize chatbot conversations and responses over time.


  • Human Handover & Live Chat Support

    Engati allows seamless handover from chatbots to human agents whenever necessary.


     It supports live chat integration, enabling human agents to take over conversations and provide real-time assistance to users.


Engati is a robust chatbot platform that empowers businesses to create, deploy, and manage chatbots across multiple channels. It leverages AI technologies, offers NLP capabilities, supports integration with backend systems, and provides analytics to deliver engaging and personalized conversational experiences to customers.

Systems of Engagement Multi Channel WhatsApp API for Business

The WhatsApp API (Application Programming Interface) is a set of tools and functionalities provided by WhatsApp for developers to integrate WhatsApp's messaging capabilities into their own applications, systems, or services. It allows businesses to send and receive messages, notifications, and media files through the WhatsApp platform, enabling communication with their customers or users.


Key points about the WhatsApp API include:

  • Messaging & Notifications

    The WhatsApp API enables businesses to send personalized messages, notifications, and alerts to individual users or groups. 


    This allows for real-time communication, customer support, transactional updates, and promotional messaging.


  • Rich Media Support

    The API supports the sending and receiving of various media formats, such as images, videos, documents, and location information, enhancing the interactive and engaging nature of conversations.


  • Integration & Automation

    The WhatsApp API can be integrated with existing business systems, customer relationship management (CRM) tools, or chatbot platforms, enabling automated messaging flows and seamless data exchange between systems.


  • Templates & Message Formatting

    WhatsApp requires businesses to use pre-approved message templates for outbound communications. 


    These templates define the structure and content of messages, ensuring compliance with WhatsApp's policies and maintaining a consistent user experience.


  • Security & Authentication

    The WhatsApp API incorporates security measures to protect user data and ensure secure communication. 


    It requires businesses to go through a verification process and adhere to WhatsApp's policies and guidelines.


  • User Opt-In & Consent

    To communicate with users via the WhatsApp API, businesses must obtain explicit opt-in and consent from users. Users have control over receiving messages and can opt-out at any time.


  • Business Profiles & Labels

    The WhatsApp API allows businesses to create official business profiles, providing information such as business name, logo, contact details, and website. 


    Labels can be applied to categorize and manage conversations, making it easier to track and organize interactions.


  • Analytics & Insights

    The WhatsApp API provides reporting and analytics capabilities, allowing businesses to track message delivery, read receipts, response rates, and other metrics to measure the effectiveness of their WhatsApp communication.


It's important to note that the WhatsApp API has certain requirements and restrictions, including commercial terms and usage policies set by WhatsApp. Businesses interested in utilizing the WhatsApp API should review and comply with these guidelines.


The WhatsApp API enables businesses to integrate WhatsApp's messaging functionality into their applications or services. It facilitates real-time communication, supports rich media, allows for automation and integration with other systems, and provides analytics for tracking and measuring messaging performance. The API offers businesses an opportunity to engage with their customers effectively and leverage the popularity and reach of the WhatsApp platform. 

G4D Systems of Engagements Benefits

Efficient and Intelligent Interactions: Our Conversational AI Messaging Systems enable efficient, intelligent, and natural conversations, enhancing user satisfaction and reducing response times.

Interactive Engagement: E ngagement Platforms powered by Microsoft Power Virtual Agents facilitate dynamic and interactive engagements, ensuring a personalized and memorable experience for your customers. 

Enhanced Customer Satisfaction: With a focus on Customer Experience Management, we ensure that every interaction leaves a positive impact, fostering loyalty and advocacy. 

Automation for Efficiency: Leverage the power of AI from Engati and OpenAI to automate routine tasks, allowing your team to focus on high-value, complex queries and strategic initiatives.

Why Choose Us

  • Expertise in Cutting-Edge Technology: Our team brings expertise in the latest tools, including Engati, OpenAI, and Microsoft Power Virtual Agents, ensuring that your systems are at the forefront of technological innovation.


  • Tailored Solutions: We understand that each business is unique. Our solutions are customized to your industry, brand, and specific customer engagement needs.


  • Proven Track Record: Benefit from our track record of successfully implementing Systems of Engagement for businesses across diverse sectors, driving tangible improvements in customer satisfaction.


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